FAQ

After you place an order you will automatically be sent an email confirmation. If you did not receive an email confirmation upon placing an order please reach out to our Client Services Agent at clientservices@31philliplim.com.

We will place a pending charge to your credit card once your order is placed and authorize the payment after it finishes our fraud checking process

The privacy of your personal information is very important to us. To help ensure your shopping experience is safe, simple and secure we utilize DigiCert.

A card can decline for different reasons. Make sure you are inputting the correct billing address, especially if it is different than the shipping address. If it is a general decline, please contact your bank for further information.

To redeem your discount, either sign into your account or create an account, and apply the code at checkout.

Our Client Services Agents would be happy to assist you in making a purchase over the phone. You can reach them at +1 347-695-3924

On the top right hand navigation bar, there is a menu where you can select your country/region and currency.

Please be aware that for orders within the US, we are obligated to collect state sales tax in California, New York, and Hawaii. This amount is calculated towards the end of checkout. When shipping your order to a DDP (Delivery duties paid) country, you will not be responsible for paying taxes and duties. If your order is shipped DDU (Delivery duties unpaid) you are responsible for the taxes and duties which can be estimated by your local customs. We are unable to estimate taxes and duties for DDU countries.

After an order is placed you are unable to amend the order on your own and must contact our Client Services Agent. Our Client Services Agent would be happy to try and fulfill your request. Keep in mind that once an order is in the shipping stage it is not able to be amended

If you would like to cancel your order please reach out to our Client Services Agent immediately. Keep in mind if your order has already shipped, you will be unable to cancel the order and it will then need to be treated as a return upon receiving it.

If you received a wrong size or are missing an item, please contact our Client Services Agent. If there is a case where we are unable to fulfill all items in your order, you will be notified prior to our warehouse shipping the available items.

Unfortunately we do not offer gift wrapping options at this time but all items will be delicately wrapped in white tissue paper.

We now offer online orders to choose in store pickup at our New York and Los Angeles flagship stores.

At the moment gift cards are only available for purchase in store and can only be redeemed in store

Our clothing and shoes typically run true to size. If a specific item fits otherwise, it will be noted in the item’s description on our site. Our general size guide is available above the “Add to bag” option.

For exact measurements of an item you can reach out to our Client Services Agent and they will provide you with measurements.

If you are interested in an item you no longer see on our site, you can reach out to our Client Services Agent to see if the item is available either at our warehouse or one of our stores.

Size availability is not guaranteed. Please reach out to our Client Services Agent and they will check our warehouse and store inventories for you.

Your order will ship after your form of payment has been accepted. Our warehouse usually will ship an order 1 - 2 business days after an order is placed. Should there be any delay, we will contact you.

Before shipping your order, our warehouse inspects to make sure items are in top condition. In the case you receive a damaged item please contact our Client Services Agent immediately.

If you forgot your password, choose the “My Account” option on our site then choose “Forgot my password”. This will prompt you to enter your email address and we will send you a link to recover your password.