Returns Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it according to our Returns Policy.
3.1 Phillip Lim will gladly accept returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days of the date on which items are delivered to you. You may also return any pre-ordered items within 14 days of receiving the items. Your items must be returned in the original packaging, including any boxes and hangers. The designer hangtag must remain attached to the garment during the try-on process. If the hangtag is removed and reattached, we will be unable to accept the item for return. Any designer packaging such as authenticity cards, dust bags, and leather tags must also be returned as they are considered part of the product.
Footwear and accessories must be returned unmarked and unscuffed in the original undamaged boxes provided, and inside a protective shipping box. When trying shoes on for the first time, we suggest doing so on a carpeted surface to keep the soles safe from damage and scuffing. Do not wear the shoes on a hard surface until you are sure of your purchase. Scuffing may render the item ineligible for return.
If the item comes with a security tag affixed, this tag must remain attached. If removed, the item will not be eligible for refund.
Sale items at any discount may be excluded from this Returns Policy. Sample sale items are final sale and cannot be returned or exchanged.
To Initiate a Return
Select the appropriate return portal below based on your shipping address and follow the prompts to initiate a return and receive a pre-paid shipping label.
Exchanges
At this time we are only able to accept exchanges for orders placed within the Unites States.
Click here for our U.S. Exchanges Portal
For an order placed outside of the United States, if you
need a different color, item or size, we recommend ordering the desired size
while it is still in stock and shipping back your return in accordance with our
Return Policy.
